Sometimes, to troubleshoot an issue, dezi Support will ask for device logs. These logs will help the developers identify where the problem might be happening. 

 

First, you need to replicate the steps that led to the issue or request device logs at the time the issue is occurring. 

• Go to the Diagnostics App on the Clover Device and select the “Send Device Debug Files” button.
• Make a note of the date and time on which the Device Logs were sent.
• Make sure you call dezi Support (888-294-3394) with the following information: 
  1.  Store Name and RCN
  2.  Merchant ID (MID) - found on the home screen at the top right corner
  3.  Device Serial Number (DSN) - found in the Diagnostics App under Additional details
  4.  Date & Time on which the Device Logs were sent - please include your time zone.