Dezi FAQs

List of commonly asked questions and answers devoted to the Dezi App

How do I get SFTP log in credentials for the dezi Scan Data + Loyalty Subscription?
Contact your AGDC Sales Manager and complete the AGDC Scan Data Program Account Set-Up Questionnaire & AGDC API Access Consent Form (required). Once c...
Sat, Aug 20, 2022 at 1:56 PM
How do the PM USA, USSTC, JMC and/or Helix Multi-Pack/Can & Loyalty Fund Program Discounts work?
Multi-Pack/Can & Loyalty Fund Program elections must first be made by the retailer with their AGDC Sales Manager and entered by the AGDC Sales Manager ...
Sat, Aug 20, 2022 at 2:03 PM
What is AVT?
Age Validation Technology (AVT) reinforces responsible retailing at the point of purchase by enabling retailers to scan a consumer's ID on sales transa...
Sat, Aug 20, 2022 at 2:04 PM
How do I contact dezi Support?
If you have any questions, please reach out to our Dezi Support Team at 1-888-294-3394.  We can also be reached by email at dezi.support@mkonnektmail.com.
Sat, Aug 20, 2022 at 2:15 PM
What hours is dezi support team available?
Mon-Fri: 8:00 AM – 10:00 PM EST  Saturday: 8:00 AM – 4:00 PM EST Sunday: 8:00 AM – 4:00 PM EST
Wed, Feb 1, 2023 at 12:19 PM
Where is my Clover serial number?
To locate your Clover serial number: Go to the Clover home screen Click on the “Setup” app  Click on “Devices” on left hand margin  Your serial number ...
Sat, Aug 20, 2022 at 2:16 PM
Where can I find my Clover ID?
Your Clover ID is a 13 digit alpha-numeric ID which is used to identify merchants. To find your Clover ID:   Go to the Clover home screen Click the “Di...
Sat, Aug 20, 2022 at 2:17 PM
Where do I find my MID or Merchant ID?
To find the MID you will need to go to the home screen of the clover device, and on the top right corner of your screen you will see a numeric number next t...
Sat, Aug 20, 2022 at 2:18 PM
How do I know what version of dezi I am running?
Follow these steps to identify the version of dezi on your device: 1. Open the Clover device home page 2. Click on the “Settings” App 3. Scroll down and ...
Sat, Aug 20, 2022 at 2:20 PM
How to Send Device Logs
Sometimes, to troubleshoot an issue, dezi Support will ask for device logs. These logs will help the developers identify where the problem might be happenin...
Sat, Oct 29, 2022 at 9:00 AM